Damage Waiver Policy

General Information on Damage Waiver Scheme

The general terms of use of SURE Mobility B.V. apply to all bookings and reservations. These terms are made available to the user prior to or at the time of the conclusion of the (rental) agreement. The general terms are also accessible at www.sure-mobility.com.

In accordance with the terms of use, the user is liable for damage to, by, or in connection with the rented vehicle.

For an additional fee on the rental price, the user may limit their contractual liability (Deductible) for sudden and unforeseen damage to or theft of the rented vehicle by purchasing a Damage Waiver. Other (joint) liable parties and/or third parties, including insurers, cannot derive any rights from this scheme. The waiver only limits the landlord’s right of recourse. If agreed, this scheme shall take precedence over the general terms of use in case of conflict, while the rest of the general terms continue to apply supplementally.

Below is an overview of the eligibility criteria and exceptions under which SURE Mobility B.V. is willing to apply the Damage Waiver and limit the deductible as described in the General Terms of Use to the minimum deductible of €350.

Eligibility Criteria – E-Chopper

  • User must have selected the applicable Damage Waiver during the booking process.
  • Only the main booker can claim the waiver.
  • Minimum driver age: 18 years.
  • Maximum combined weight of riders: 130 kg.
  • License and personal data are verified before rental.
  • Users must not be under the influence of alcohol, drugs, or any substances that impair driving or are prohibited by law.
  • All drivers/users must receive theoretical and practical instructions before rental.
  • Minimum driving license possession: 1 year.
  • No license disqualification within the last 5 years.
  • User must demonstrate adequate vehicle handling skills before use.
  • User must comply with all applicable laws and regulations.
  • Helmets are mandatory during operation.
  • Drivers are informed in advance about recommended routes and bike paths.

Eligibility Criteria – E-Bike

  • User must have selected the applicable Damage Waiver during the booking process.
  • Only the main booker can claim the waiver.
  • Maximum combined weight of riders: 130 kg.
  • Users must not be under the influence of alcohol, drugs, or any substances that impair driving or are prohibited by law.
  • User must demonstrate adequate vehicle handling skills before use.
  • User must comply with all applicable laws and regulations.
  • Drivers are informed in advance about recommended routes and bike paths.

Exclusions

The Damage Waiver does not apply if damage is caused by:

  • Careless use, actions, or neglect
  • Intentional acts or personal fault
  • Unauthorized use
  • Terrorism
  • Natural disasters
  • External calamities
  • Force majeure

How is Damage Assessed?

  1. Damage Report & Immediate Settlement
    Any damage caused by the user or occurring during the rental period must be reported at the issuing point. Damage is assessed using Sure’s fixed price list and must be settled immediately at the issuing location.
  2. Temporary Deductible for Non-Immediate Assessments
    If damage cannot be immediately assessed, the deductible will be charged in advance. After final assessment or repair, the remaining damage amount will be reconciled with the amount already paid.
  3. Effect of Damage Waiver
    If the user purchased a Damage Waiver during the reservation, the damage amount is reduced according to the lower deductible.
  4. Failure to Pay
    All damage must be paid immediately. If, for any reason, payment fails, Sure will recover the owed amount including legal and collection costs through legal proceedings.