General Terms of Use
CONTENTS:
1. Applicability of General Terms of Use
2. Condition of the E-Vehicle and Nature of Use
3. Reserving an E-Vehicle
4. Use of E-Vehicle (and passenger)
5. Complaints
6. General Liability
7. User Liability
8. Group Booking Liability
9. Damages
10. Accidents and Theft
11. Third-Party Liability Insurance (W.A.)
12. Deductible
13. Exceeding Usage Period / Not Returning / Vehicle Collection
14. Cancelling a Paid Booking
15. Termination of Use Agreement
16. Alcohol/Drugs and/or Medication Use
17. Additional Provisions for Use of E-Vehicle
18. Payment, Applicable Law, and Jurisdiction
19. Privacy
20. Miscellaneous Provisions
Definition: E-bike and E-chopper are hereinafter referred to as E-vehicle or E-vehicles.
1. Applicability of General Terms of Use
These General Terms of Use (see www.sure-mobility.com) apply to all agreements between Sure Mobility B.V. ("Sure") and the user ("user") for the use of electric vehicles ("e-vehicles"). These agreements are referred to as the "Use Agreement."
These Terms are an integral part of the Use Agreement.
These Terms are available on Sure's website and as a physical copy at Sure's location.
2. Condition of the E-Vehicle and Nature of Use
The user must inspect the e-vehicle upon receipt and report any defects immediately to the issuing location.
Every e-vehicle has a lock. If keys are provided, the user is responsible for them.
The user must handle the e-vehicle carefully and use it only for its intended purpose.
The e-vehicle must be returned in clean and proper condition with all provided keys.
3. Reserving an E-Vehicle
Reservations can be made via QR code or at www.sure-mobility.com.
Choose date, rental duration, time slot, and optional products (e.g., Damage Waiver).
The user must accept these General Terms of Use.
Reservations expire if not completed within 10 minutes.
Booking is confirmed via email after full payment.
No refunds for cancellations unless in emergencies (excluding service fees).
4. Use of E-Vehicle (and Passenger)
Children may ride on the back of certain e-vehicles (max 130 kg total weight).
Use is only allowed under applicable traffic laws and requirements. Non-compliance voids insurance and waivers.
Non-original chargers are prohibited. Resulting damage is the user’s responsibility.
Users must comply with all laws and local regulations.
Breach of these rules voids all damage waivers and insurance.
5. Complaints
Report complaints during use immediately to the issuing location.
If unresolved, submit in writing to Sure within 48 hours.
Only written complaints with complete info using the complaint form (NL/EN) will be processed.
6. General Liability
Use is at the user’s own risk.
Sure is not liable for loss, theft, damage, or injuries caused by user to third parties.
7. User Liability
E-vehicles cannot be lent or rented to others. Group bookings may only be used by listed participants.
The user is liable for all damage during use, regardless of who caused it. Submit damage report with ID, photos, etc.
Users are solely responsible for legal violations. Fines and penalties will be charged to the user, including €50 processing fee per offense.
8. Group Booking Liability
The main booker is jointly liable for all e-vehicles and users in the group.
Main booker ensures all group members read and understand the Terms.
The main booker is liable for all claims, damages, and thefts under the Use Agreement.
9. Damages
Damage must be reported immediately. Amount is determined using Sure’s fixed price list.
If damage can't be assessed immediately, deductible is charged pending final amount.
Damage Waiver reduces liability.
All damages must be paid immediately. Otherwise, legal costs will be claimed.
10. Accidents and Theft
Police must be contacted immediately in case of accidents, theft, fire, or wildlife damage—even minor or self-caused ones.
All details must be reported in writing to Sure and a damage form completed.
User must fully cooperate and not leave the scene until documentation is complete.
11. Third-Party Liability Insurance (W.A.)
Sure provides W.A. insurance with a €1,000 deductible per incident. Policy available online.
User is liable for deductible and any non-covered damages.
In cases of intent or gross negligence, user may be held liable beyond deductible.
12. Deductible
Standard deductible: €2,500 per e-vehicle.
This can be reduced by purchasing a Damage Waiver in advance.
13. Exceeding Usage / Not Returning / Retrieval
Use ends at agreed date and time.
Late returns: €50 per hour per vehicle, up to €2,500.
Early return: no refund. Retrieval due to user fault: minimum €100.
Payment due immediately.
In force majeure situations, arrangements will be made with Sure.
14. Cancelling a Paid Booking
No refunds are provided once a booking is paid, except in special circumstances.
15. Termination of Use Agreement
User may not cancel after reservation. Full payment remains due.
Sure may terminate the agreement without notice if the user breaches terms.
16. Alcohol / Drugs / Medication
Use of any substance impairing driving is prohibited before or during rental (alcohol, drugs, medications, etc.).
If use is suspected, Sure may deny access or retrieve the vehicle. No refund will be issued.
17. Additional Use Provisions
Stay within the designated range
No off-road use or curb impact
Avoid contact with objects
Not for beach or sandy areas
Meant for leisure and recreational use
18. Payment, Law, Jurisdiction
Late payments incur statutory interest and collection fees.
Dutch law applies exclusively.
Disputes are handled by the competent court in Sure’s or user’s district.
19. Privacy
Personal data is processed in accordance with GDPR. Privacy policy is available on Sure’s website.
20. Miscellaneous Provisions
User must provide accurate contact details and notify Sure of any changes via email.